Returns & Exchanges

At hjmbike.com, we stand behind the quality of our products and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your item is in new, unused condition with all original packaging, you are eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original box, ensuring all manuals, accessories, and promotional items are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or your own trackable shipping method to the exterior of the box and drop it off at a certified carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned product, your refund will be processed to your original payment method within 5-7 business days.